Bilingual Banking Support Specialist (Onsite)

Spectraforce Technologies, Inc.; Chicago (IL); On-site; USD 25,000 - 33,000; Full time

Job summary

Spectraforce Technologies, Inc. is seeking a Client Service Representative for our Banking Operations team. This fully onsite role supports account holder inquiries and ensures timely, accurate servicing via calls, emails, and other channels in a fast-paced environment.

The position requires 1+ year in banking/financial services and 2+ years in a high-volume call center, with bilingual Spanish preferred. Training lasts 2–3 weeks; 40 hours/week with alternating shifts in Tempe or Chicago.

Qualifications

• A banking/financial services background is preferred but not required.
• 1+ years of experience in banking, financial services, or a similar role are required.
• 2+ years of high-volume call center experience is required.
• Familiarity with CRM systems and banking terminology (investments, redemptions, ACHs, wire transfers).
• Familiarity with Microsoft 365 tools such as Outlook and Teams.
• Strong phone, verbal and written communication skills.
• Excellent active listening and interpersonal abilities; able to handle challenging callers.
• Flexible, adaptable to a fast-paced environment, and capable of multitasking.
• Team-oriented and able to work independently.
• Bilingual candidates preferred (Spanish).

Responsibilities

• Handle large volumes of inbound and outbound calls with professional customer service.
• Log inquiries via phone, email, or fax with detailed issue descriptions in the CRM.
• Maintain system access and knowledge for assigned programs; participate in ongoing training.
• Provide accurate transactional information and prevent loss opportunities for the unit.
• Process transactions (ACH transfers, stop payments, wires) accurately and without errors.
• Identify customer needs, clarify information, research issues, and offer solutions or alternatives.
• Collaborate effectively with teammates while also performing independently.
• Develop core job knowledge and broaden understanding of the business function.

Skills

Customer service

Call center

Verbal communication

Written communication

Multitasking

Teamwork

Bilingual Spanish

Tools

CRM systems

Microsoft 365 (Outlook/Teams)

Job description

Spectraforce Technologies, Inc. is seeking a Client Service Representative for our Banking Operations team. This fully onsite role supports account holder inquiries and ensures timely, accurate servicing via calls, emails, and other channels in a fast-paced environment.

The position requires 1+ year in banking/financial services and 2+ years in a high-volume call center, with bilingual Spanish preferred. Training lasts 2–3 weeks; 40 hours/week with alternating shifts in Tempe or Chicago.