Financial Client Services Specialist (Contract)

TEKsystems; Washington; Sur place; USD 24 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and R

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Résumé du poste

TEKsystems is seeking a contract-based Client Service Specialist in Spokane, WA to support online and mobile banking and loan-related transactions. You will address customer inquiries, resolve issues, and collaborate with branches to maintain service quality.

The role emphasizes cross-selling, high-quality communication, and adherence to regulatory requirements in a busy, onsite environment.

Qualifications

• Proven ability to provide professional, accurate, and responsive client service.
• Possess effective verbal and written communication skills, including proper phone and email etiquette.
• Experience in effective sales and referrals.
• Possess strong negotiation, customer service, and time management skills.

Responsabilités

• Provide exceptional client service and resolve problems and errors.
• Research and resolve issues related to online and mobile banking and loan transactions.
• Provide client and branch support for online banking and loan-related activities.
• Actively expand existing client relationships by cross-selling products or referring clients to sales staff.
• Utilize computerized systems to gather information, troubleshoot, and track calls.
• Comply with policies, procedures, security requirements, and government regulations.

Connaissances

Customer service

Financial

banking

Description du poste

TEKsystems is seeking a contract-based Client Service Specialist in Spokane, WA to support online and mobile banking and loan-related transactions. You will address customer inquiries, resolve issues, and collaborate with branches to maintain service quality.

The role emphasizes cross-selling, high-quality communication, and adherence to regulatory requirements in a busy, onsite environment.