Bilingual Member Services Specialist - Front Desk & Sales

Crunch Fitness - Undefeated Tribe; San Antonio (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

PTO

Health insurance

Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe is seeking a Bilingual Member Services Representative to deliver outstanding member experiences at our San Antonio club. You’ll handle membership sales, check-ins, and program promotions, creating a welcoming environment for members and guests.

The role emphasizes strong customer service, clear communication, and the ability to manage front desk duties while supporting club initiatives and events.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Bilingual in Spanish and English preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Assist in membership sales and check-ins.
• Deliver exceptional customer service and meet service level expectations.
• Maintain front desk operations and promote programs like group fitness and tanning.
• Support club cleanliness and ensure the club is “grand-opening ready” daily.
• Help enroll new members and generate personal training leads for the team.

Skills

Customer service

Bilingual (Spanish/English)

Communication skills

CPR/AED

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe is seeking a Bilingual Member Services Representative to deliver outstanding member experiences at our San Antonio club. You’ll handle membership sales, check-ins, and program promotions, creating a welcoming environment for members and guests.

The role emphasizes strong customer service, clear communication, and the ability to manage front desk duties while supporting club initiatives and events.