Bilingual Member Services Associate — Free Gym Membership

Crunch Fitness; Kyle, Portland (TX, OR); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Free gym membership

Competitive pay

Subsidized health insurance

Job summary

Crunch Fitness – Undefeated Tribe is seeking a Bilingual Member Services Representative to welcome members and guests, assist with front desk operations, and drive membership sales while promoting programs like group fitness and tanning. You’ll help keep the club clean and ensure service excellence at every interaction.

The role requires bilingual Spanish/English communication, strong customer service, and CPR/AED certification within 30 days of hire.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Bilingual in Spanish and English preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Assist in the development and fitness expertise of all Crunch team members.
• Meet both new client acquisition and existing client retention targets for the club.
• Administer the CrunchOne Kickoff experience through demonstrating, coaching, and guiding with the goal of acquiring personal training clients.
• Ability to generate personal training client leads and new clients for the team.
• Counsel and guide members using the 4 Pillars of Fitness - Nutrition, Movement, Supplementation and Professional Assistance, in a manner consistent with their goals.
• Ensure accurate administration of PT services including, but not limited to, dotFIT program and supplements, client programming, and progress tracking.
• Isolate, align, and direct resources informed by KPIs & organizational priorities with PTM assistance.
• Provide excellent customer service by responding to all member inquiries within 24 hours.
• Report to the General Manager and Personal Training Manager on key results and action plans.
• Attend all required meetings/trainings for PT staff.
• Maintain accurate time clock and personal training session utilization records for proper labor controls and integrity.

Skills

Bilingual in Spanish and English

Strong customer service orientation

Effective communication

Education

High school diploma or GED

CPR/AED certification

Job description

Crunch Fitness – Undefeated Tribe is seeking a Bilingual Member Services Representative to welcome members and guests, assist with front desk operations, and drive membership sales while promoting programs like group fitness and tanning. You’ll help keep the club clean and ensure service excellence at every interaction.

The role requires bilingual Spanish/English communication, strong customer service, and CPR/AED certification within 30 days of hire.