Full-Time Bilingual Healthcare Support Rep — Onsite

Doctors HealthCare Plans, Inc.; Coral Gables (FL); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

Paid time off and holidays

Training and growth opportunities

Supportive team environment

Job summary

Doctors HealthCare Plans, Inc. is seeking a dedicated Customer Service Representative to assist members in understanding benefits, accessing care, and navigating enrollments.

This full-time onsite role emphasizes clear communication and patient assistance within a supportive team. You’ll answer inbound calls and emails, resolve questions on benefits and claims, and guide members through scheduling and enrollment while documenting interactions accurately.

Qualifications

• Minimum high school diploma or equivalent.
• Healthcare or call center experience a plus but not required.
• Fluent English and Spanish required. Excellent communication desired.

Responsibilities

• Answer inbound calls and emails from members, caregivers, and providers.
• Explain benefits, eligibility, claims, and enrollment processes.
• Resolve most questions on first contact; escalate when needed.
• Make outbound calls to welcome new members and verify enrollment.
• Assist members with scheduling appointments and accessing care.
• Document interactions clearly and accurately.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Multitasking

Education

High school diploma or GED

Tools

Basic computer literacy

Job description

Doctors HealthCare Plans, Inc. is seeking a dedicated Customer Service Representative to assist members in understanding benefits, accessing care, and navigating enrollments.

This full-time onsite role emphasizes clear communication and patient assistance within a supportive team. You’ll answer inbound calls and emails, resolve questions on benefits and claims, and guide members through scheduling and enrollment while documenting interactions accurately.