Bilingual Member Services Rep — Cantonese (SF)

Astrana Health; California (MO); On-site; USD 52,000 - 58,000; Full time

Job summary

A growing health services provider is seeking a Member Services Representative in California. This role involves responding to inquiries from members and providers, requiring strong customer service skills and bilingual proficiency in English and Cantonese. Candidates should have at least a high school diploma and prior experience in healthcare settings. Competitive salary range of $52,000 - $58,000 offered.

Qualifications

• 1+ year of customer service experience in a healthcare setting preferred.
• Strong communication and problem-solving skills required.
• Bilingual proficiency in English and Cantonese is mandatory.

Responsibilities

• Respond to inbound calls from members and providers.
• Provide information and resolve inquiries related to claims and benefits.
• Document all customer interactions in the service system.

Skills

Customer service experience

Communication skills

Problem-solving skills

Bilingual in English and Cantonese

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A growing health services provider is seeking a Member Services Representative in California. This role involves responding to inquiries from members and providers, requiring strong customer service skills and bilingual proficiency in English and Cantonese. Candidates should have at least a high school diploma and prior experience in healthcare settings. Competitive salary range of $52,000 - $58,000 offered.