Bilingual Member Services Rep (Farsi) | Hybrid

Alameda Alliance; Alameda (CA); Ibrido; USD 31.519 - 47.293; Tempo pieno

Descrizione del lavoro

A health services organization in California seeks a Member Services Representative to deliver excellent customer service. This role is the primary contact for members, handling inquiries regarding claims, benefits, and authorizations. Candidates must have a high school diploma, experience in customer service, and be bilingual in English and another language. The position requires strong communication and problem-solving skills, and offers a salary range of $22.88-$34.33 hourly.

Competenze

• Bilingual proficiency in Spanish/English or other specified languages.
• Direct customer service experience, preferably in a call center environment.
• Ability to handle multiple tasks and prioritize effectively.

Mansioni

• Serve as the primary contact for members and providers regarding inquiries.
• Respond to member service inquiries in a timely manner.
• Document all communications accurately in the CRM system.

Conoscenze

Customer service skills

Bilingual proficiency

Problem-solving skills

Communication skills

Formazione

High school diploma or GED

Bachelor's degree or equivalent experience preferred

Strumenti

Customer Relationship Management (CRM) software

Microsoft Office Suite

Descrizione del lavoro

A health services organization in California seeks a Member Services Representative to deliver excellent customer service. This role is the primary contact for members, handling inquiries regarding claims, benefits, and authorizations. Candidates must have a high school diploma, experience in customer service, and be bilingual in English and another language. The position requires strong communication and problem-solving skills, and offers a salary range of $22.88-$34.33 hourly.