Bilingual Member Service & Teller Specialist

Latino-Community-Credit-Union; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employer-paid medical insurance

401(k) plan with company match

Paid time off

Job summary

Latino Community Credit Union is hiring a Member Service Representative II (MSR II) to provide quality front-line service, including account opening, maintenance, and basic loan info. The MSR II will interview members, propose financial solutions, and perform Teller I duties about half the time to support fully engaged member relationships.

Responsibilities include greeting members, educating on products, handling transactions, researching issues, and assisting with ITIN applications.

Qualifications

• High School diploma or GED equivalent; 2 years’ related/office experience preferred.
• Ability to accurately count, handle cash, calculate figures and amounts such as discounts and interest.
• Ability to proactively solve problems and propose appropriate solutions to members.
• Aptitude for building relationships, and quality member service and sales.
• Ability to demonstrate knowledge and promote the credit union and its products and services.
• Strong organizational skills and attention to detail.
• Ability to perform efficiently in a fast-paced, multi-task environment.
• Ability to maintain professional demeanor in interactions with members and colleagues.
• Excellent verbal and written communication skills in English and Spanish.
• Proficiency in Microsoft Office and other computer software, including email functions.
• Ability to stand for extended periods of time and lift up to 35 pounds in coin or currency.

Responsibilities

• Greet and assist members with courtesy and professionalism, opening accounts and offering solutions.
• Educate members on credit union products and services and promote appropriate solutions.
• Identify member needs and propose suitable LCCU products to build relationships.
• Maintain knowledge of all products and services and apply the service model in interactions.
• Promote deposit products based on identified needs and maintain product knowledge.
• Handle account openings, maintenance and a wide range of transactions including transfers and payments.
• Research and resolve account problems, including reconciliations and errors.
• Assist with ITIN applications and changes; update member files accordingly.
• Perform Teller I duties as needed and support teller/service procedures.
• Move between branches as required and participate in community events.

Skills

BilingualEnglishSpanish

Customer service

Cash handling

Sales

Communication skills

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Latino Community Credit Union is hiring a Member Service Representative II (MSR II) to provide quality front-line service, including account opening, maintenance, and basic loan info. The MSR II will interview members, propose financial solutions, and perform Teller I duties about half the time to support fully engaged member relationships.

Responsibilities include greeting members, educating on products, handling transactions, researching issues, and assisting with ITIN applications.