Bilingual Member Service Specialist (English/Spanish)

Self-Help Services Corp

Grandview Township (OH)

On-site

USD 32,000 - 36,000

Full time

14 days+

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Job summary

Self-Help is a national nonprofit financial organization committed to economic justice. We are seeking a front-line teller to initiate conversations, assess member needs, and maintain account relationships in our Ohio location.

You’ll process share deposits, loan payments, payrolls, and transfers, manage cash drawers, and work as part of a dual-control team. Bilingual English/Spanish applicants are required; high school diploma preferred and previous cash handling or customer service experience

Qualifications

High School graduate or equivalent.
Bilingual in English/Spanish required.
Minimum one year experience in financial institution or other customer service industry preferred.
Prior cash handling and customer service responsibilities preferred.
Preference for working in organizations that place priority on teamwork and collaboration.

Responsibilities

Initiate and lead conversations to identify and assess member needs.
Maintain and enhance member account relationships by providing excellent member service.
Process share deposit payments, loan payments, manual payrolls, and account transfers.
Maintain drawer cash levels within prescribed amounts.
Post and Log night, ATM, and mail deposits. (Part of dual-control team).
Perform other duties and projects as assigned.