Bilingual Member Service Specialist

Self-Help; Crows Landing (CA); On-site; USD 27,000 - 39,000; Full time

Job summary

Self-Help in Modesto, CA is seeking a friendly Member Service Representative to join our team. You will initiate conversations to identify member needs, maintain relationships, process deposits and payments, and support access to financial services.

Requirements include bilingual English/Spanish, a high school diploma, and preferred experience in banking or customer service. This role emphasizes teamwork and helping create economic opportunity for all.

Qualifications

• Bilingual English/Spanish required.
• Minimum one year experience in financial institution or customer service preferred.
• Prior cash handling and customer service responsibilities preferred.

Responsibilities

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposits, loan payments, manual payrolls, and account transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and log night, ATM, and mail deposits as part of dual-control team.
• Perform other duties and projects as assigned.

Skills

Bilingual English/Spanish

Customer service

Cash handling

Education

High School diploma or equivalent

Job description

Self-Help in Modesto, CA is seeking a friendly Member Service Representative to join our team. You will initiate conversations to identify member needs, maintain relationships, process deposits and payments, and support access to financial services.

Requirements include bilingual English/Spanish, a high school diploma, and preferred experience in banking or customer service. This role emphasizes teamwork and helping create economic opportunity for all.