Bilingual Member Services Teller (Spanish/English)

Self-Help Federal Credit Union; Chicago (IL); On-site; USD 27,276 - 38,848; Full time

Job summary

Self-Help Federal Credit Union in Chicago, IL is seeking a Member Service Representative/Teller to process transactions, promote services, and deliver exceptional member service. The role reports to the Teller Supervisor or Branch Manager and emphasizes accurate cash handling and proactive member support.

The position requires a High School diploma or equivalent and bilingual English/Spanish skills, with prior cash handling and customer service experience preferred.

Qualifications

• High School graduate or equivalent.
• Bilingual in English/Spanish required.
• Prior cash handling and customer service experience preferred.

Responsibilities

• Initiate and lead conversations to identify and assess member needs.
• Process share deposits, loan payments, payrolls, and transfers.
• Maintain drawer cash levels and post night/ATM deposits.
• Deliver high-level member service and resolve account issues.
• Open new accounts and perform related duties per policies.

Skills

Bilingual English/Spanish

Cash handling

Customer service

Education

High School diploma or equivalent

Tools

New Solutions

Microsoft Excel

Microsoft Word

Outlook

Job description

Self-Help Federal Credit Union in Chicago, IL is seeking a Member Service Representative/Teller to process transactions, promote services, and deliver exceptional member service. The role reports to the Teller Supervisor or Branch Manager and emphasizes accurate cash handling and proactive member support.

The position requires a High School diploma or equivalent and bilingual English/Spanish skills, with prior cash handling and customer service experience preferred.