Bilingual Member Service Specialist

Self-Help; Grandview (MO); On-site; USD 32,000 - 37,000; Full time

Job summary

Self-Help is seeking a Customer-focused Member Service Representative for our Grandview, WA team. You’ll engage with members, assess needs, and provide outstanding service while handling deposits, payments, and account transfers.

Ideal candidates have a High School diploma, bilingual English/Spanish, and at least one year in a financial institution or customer service role. Cash handling and teamwork are valued in a collaborative environment.

Qualifications

• High School graduate or equivalent.
• Bilingual in English/Spanish required.
• Minimum one year experience in financial institution or other customer service industry preferred.
• Prior cash handling and customer service responsibilities preferred.
• Preference for teamwork and collaboration.

Responsibilities

• Identify and assess member needs.
• Maintain and enhance member account relationships with excellent service.
• Process share deposits, loan payments, payrolls, and transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and log night, ATM, and mail deposits as part of dual-control.
• Perform other duties and projects as assigned.

Skills

Bilingual English/Spanish

Customer service

Cash handling

Teamwork

Education

High School diploma

Job description

Self-Help is seeking a Customer-focused Member Service Representative for our Grandview, WA team. You’ll engage with members, assess needs, and provide outstanding service while handling deposits, payments, and account transfers.

Ideal candidates have a High School diploma, bilingual English/Spanish, and at least one year in a financial institution or customer service role. Cash handling and teamwork are valued in a collaborative environment.