Bilingual Member Services Specialist - Cash Handling

Self-Help Credit Union; Grandview Township (OH); On-site; USD 32,000 - 36,000; Full time

Job summary

Self-Help Credit Union in Grandview, WA seeks a Member Service Representative to build relationships with members, handle deposits and payments, and provide outstanding service in a fast-paced branch environment.

The role requires bilingual English/Spanish capabilities, cash-handling experience, and a team-oriented mindset. Competitive hourly pay and equal opportunity employer information are included in the posting.

Qualifications

• High School graduate or equivalent.
• Bilingual in English/Spanish required.
• Minimum one year experience in financial institution or other customer service industry preferred.
• Prior cash handling and customer service responsibilities preferred.
• Preference for teamwork and collaboration.

Responsibilities

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and Log night, ATM, and mail deposits. (Part of dual-control team.).
• Perform other duties and projects as assigned.

Skills

Bilingual (English/Spanish)

Customer service

Cash handling

Education

High School diploma or equivalent

Job description

Self-Help Credit Union in Grandview, WA seeks a Member Service Representative to build relationships with members, handle deposits and payments, and provide outstanding service in a fast-paced branch environment.

The role requires bilingual English/Spanish capabilities, cash-handling experience, and a team-oriented mindset. Competitive hourly pay and equal opportunity employer information are included in the posting.