Bilingual Member Service Specialist

GreenState Insurance Services LLC; Des Moines (IA); On-site; USD 23,000 - 29,000; Full time

Job summary

GreenState Credit Union in Des Moines, IA, is seeking a Member Service Representative to deliver high-quality service at the front line. You will handle daily transactions, answer questions, and explain credit union products and services.

The role emphasizes accuracy, integrity, and a member-focused mindset, with opportunities for referring services to specialists and maintaining strong member relationships.

Qualifications

• High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty.
• Thorough knowledge of deposit products and regulations.
• Accuracy in the handling of cash, recording daily transactions, and attention to detail.

Responsibilities

• Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.
• Demonstrates a positive member service focus at all times, greeting members and guests with a smile and eye contact.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Maintains a satisfactory balancing record.
• Builds member relationships by recognizing financial needs and offering appropriate products or referrals.

Skills

Customer service

Cash handling

Sales

Communication

Teamwork

Attention to detail

Education

High school diploma or GED

Tools

Spreadsheet software

Word processing

Database applications

Credit union software

Job description

GreenState Credit Union in Des Moines, IA, is seeking a Member Service Representative to deliver high-quality service at the front line. You will handle daily transactions, answer questions, and explain credit union products and services.

The role emphasizes accuracy, integrity, and a member-focused mindset, with opportunities for referring services to specialists and maintaining strong member relationships.