Bilingual Member Consultant I - Customer Service & Banking

Interra Credit Union; Elkhart (IN); Hybrid; USD 34,000 - 46,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) matching

Tuition reimbursement

Generous PTO

Job summary

A community-focused financial institution in Elkhart is seeking a Member Consultant I to assist members with various financial services and create a positive member experience. Responsibilities include processing transactions, providing account information, and identifying cross-sell opportunities in a customer-centric environment. The ideal candidate has customer service experience and a high school diploma. This role may require flexibility in location assignment and hours.

Qualifications

• 1+ years customer service experience in banking, retail, or related field required.
• Must have and maintain a valid driver's license.

Responsibilities

• Create a positive and memorable member experience.
• Receive and process member transactions accurately.
• Identify cross-sell opportunities and educate members.

Skills

Customer service experience

Effective communication skills

Teamwork

Problem resolution

Education

High school diploma or equivalent

Job description

A community-focused financial institution in Elkhart is seeking a Member Consultant I to assist members with various financial services and create a positive member experience. Responsibilities include processing transactions, providing account information, and identifying cross-sell opportunities in a customer-centric environment. The ideal candidate has customer service experience and a high school diploma. This role may require flexibility in location assignment and hours.