Member Experience & Lending Advisor I

Black Hills Federal Credit Union; Box Elder (SD); On-site; USD 42,000 - 64,000; Full time

Job summary

Black Hills Federal Credit Union in Box Elder, SD is seeking a Member Experience Consultant focused on lending and member service, guiding members to ITMs and handling teller transactions as appropriate.

The role emphasizes educating members on BHFCU products, cross-selling using ENGAGE, and staying current on laws and technology. The position requires flexible hours and a commitment to excellent customer service; training is provided.

Qualifications

• Vision to handle cash transactions and verify financial transactions.
• Communication skills for staff, members and vendors.
• Ability to operate multiple monitors and software systems.

Responsibilities

• Welcome members to the Branch and guide them to ITMs.
• Perform teller transactions and deposits as needed.
• Open memberships, process loans and credit cards, and support online banking.

Skills

Vision

Speech/Hearing

Manual Dexterity

Physical Mobility

Flexible hours

Education

Two-year college level

Two to five years experience in lending & member service

Tools

In-house computer system

Job description

Black Hills Federal Credit Union in Box Elder, SD is seeking a Member Experience Consultant focused on lending and member service, guiding members to ITMs and handling teller transactions as appropriate.

The role emphasizes educating members on BHFCU products, cross-selling using ENGAGE, and staying current on laws and technology. The position requires flexible hours and a commitment to excellent customer service; training is provided.