Bilingual Medical Scheduler - Spanish/English (Orthopedics)

Healthcare Outcomes Performance Company; Wellington (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive health & welfare benefits

Monthly $43 stipend for ancillarybenef

HSA with company match

401k plan with company match

Company-paid life insurance

Employee Assistance Program (24/7)

Paid Time Off

Paid Holidays

Mileage reimbursement

Job summary

Center for Bone & Joint Surgery of the Palm Beaches is seeking a bilingual Medical Office Scheduler (Spanish/English) to join our Call Center team. This full-time, on-site role supports patients by scheduling appointments, entering demographics, and coordinating referrals in a fast-paced healthcare environment.

You will verify insurance benefits, handle high-volume calls, and ensure HIPAA compliance while delivering exceptional customer service.

Qualifications

• Bilingual in Spanish and English.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Minimum one year of medical scheduling or healthcare customer service experience.
• Experience with EMR systems (ATHENA).
• Knowledge of medical terminology, insurance verification, and referral processes.
• Proficiency with Microsoft Office applications.

Responsibilities

• Schedule patient appointments, including new consultations, follow-ups, and ancillary services using EMR and scheduling systems.
• Collect and accurately enter patient demographic, insurance, and medical information.
• Verify insurance eligibility and benefits at the time of scheduling.
• Answer high-volume incoming calls professionally and courteously.
• Resolve patient inquiries and requests in a timely and accurate manner.
• Escalate patient concerns to supervisors or team leads as appropriate.
• Maintain strict confidentiality of patient information per HIPAA regulations.
• Ensure compliance with all company policies, procedures, and privacy standards.

Skills

Bilingual in Spanish & English

Excellent verbal and written comms

Customer service

Multitasking

Attention to detail

Microsoft Office

EMR (ATHENA)

Medical terminology & insurance\nverif

Education

High school diploma or equivalent

Tools

EMR ATHENA

Microsoft Office

Job description

Center for Bone & Joint Surgery of the Palm Beaches is seeking a bilingual Medical Office Scheduler (Spanish/English) to join our Call Center team. This full-time, on-site role supports patients by scheduling appointments, entering demographics, and coordinating referrals in a fast-paced healthcare environment.

You will verify insurance benefits, handle high-volume calls, and ensure HIPAA compliance while delivering exceptional customer service.