Med Office Scheduler I - Call Center

Healthcare Outcomes Performance Company; Wellington (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive health & welfare benefits

Monthly $43 stipend for ancillarybenef

HSA with company match

401k plan with company match

Company-paid life insurance

Employee Assistance Program (24/7)

Paid Time Off

Paid Holidays

Mileage reimbursement

Job summary

Center for Bone & Joint Surgery of the Palm Beaches is seeking a bilingual Medical Office Scheduler (Spanish/English) to join our Call Center team. This full-time, on-site role supports patients by scheduling appointments, entering demographics, and coordinating referrals in a fast-paced healthcare environment.

You will verify insurance benefits, handle high-volume calls, and ensure HIPAA compliance while delivering exceptional customer service.

Qualifications

• Bilingual in Spanish and English.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Minimum one year of medical scheduling or healthcare customer service experience.
• Experience with EMR systems (ATHENA).
• Knowledge of medical terminology, insurance verification, and referral processes.
• Proficiency with Microsoft Office applications.

Responsibilities

• Schedule patient appointments, including new consultations, follow-ups, and ancillary services using EMR and scheduling systems.
• Collect and accurately enter patient demographic, insurance, and medical information.
• Verify insurance eligibility and benefits at the time of scheduling.
• Answer high-volume incoming calls professionally and courteously.
• Resolve patient inquiries and requests in a timely and accurate manner.
• Escalate patient concerns to supervisors or team leads as appropriate.
• Maintain strict confidentiality of patient information per HIPAA regulations.
• Ensure compliance with all company policies, procedures, and privacy standards.

Skills

Bilingual in Spanish & English

Excellent verbal and written comms

Customer service

Multitasking

Attention to detail

Microsoft Office

EMR (ATHENA)

Medical terminology & insurance\nverif

Education

High school diploma or equivalent

Tools

EMR ATHENA

Microsoft Office

Job description

Center for Bone & Joint Surgery of the Palm Beaches is a multi-location medical practice devoted to the diagnosis and treatment of injuries and diseases of the body's musculoskeletal system. Our locations feature a staff of highly trained orthopedic surgeons, each with a specific area of expertise.

Center for Bone & Joint Surgery of the Palm Beaches offers a team approach to your care and provides a variety of services right on campus designed for your convenience and ensuring an outstanding continuum of care. These include on-site X-ray, on-site MRI, on-site physical therapy, and aquatic therapy.

Center for Bone & Joint Surgery of the Palm Beaches is a leading orthopedic practice dedicated to providing exceptional patient care. As our organization continues to grow, we are seeking a Bilingual Medical Office Scheduler (Spanish/English) to join our Call Center team. This is an excellent opportunity for a detail-oriented, customer-focused professional who enjoys helping patients and thrives in a fast-paced healthcare environment.

Essential Duties

• Schedule patient appointments, including new consultations, follow-up visits, and ancillary services using EMR and scheduling systems.
• Collect and accurately enter patient demographic, insurance, and medical information.
• Utilize scheduling and referral management tools to coordinate patient care efficiently.
• Verify insurance eligibility and benefits at the time of scheduling.
• Answer high-volume incoming calls professionally and courteously.
• Resolve patient inquiries and requests in a timely and accurate manner.
• Escalate patient concerns to supervisors or team leads as appropriate.
• Triage and route messages to the appropriate clinical or administrative staff.
• Maintain strict confidentiality of patient information in accordance with HIPAA regulations.
• Ensure compliance with all company policies, procedures, and privacy standards.
• Perform additional duties and special projects as assigned.

Qualifications

• Bilingual in Spanish and English.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Minimum one (1) year of medical scheduling, call center, or healthcare customer service experience.
• Experience working with EMR systems (ATHENA)
• Knowledge of medical terminology, insurance verification, and referral processes.
• Proficiency with Microsoft Office applications.

At Center for Bone & Joint Surgery, we are committed to taking care of our team. We proudly offer a comprehensive benefits package designed to support your health, well-being, and financial future, including:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan with company match
• Company-Paid Life Insurance
• Employee Assistance Program that is available 24/7 to provide support
• Paid Time Off
• Paid Holidays
• Mileage reimbursement
• and more

Schedule

• Full-Time
• Monday - Friday 8am - 5pm
• Onsite Position

Join a team that values excellence, collaboration, and a commitment to providing outstanding orthopedic care to our community.

#CBJ