Bilingual Medical Receptionist - Front Desk & Scheduling

Tiburcio Vasquez Health Center, Inc.; Castro Valley (CA); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid holiday leave

Retirement plan

Job summary

Tiburcio Vasquez Health Center, Inc. is a nonprofit community health center dedicated to promoting the health and well-being of our community by providing accessible, high-quality care.

The Appointment Clerk/Medical Receptionist is a full-time role (40 hours per week, typically Monday through Friday with occasional Saturday hours) serving as the first point of contact for prospective patients. This position supports patient services, schedules appointments, greets patients, and assists with

Qualifications

• High school diploma or GED required.
• Bilingual English/Spanish required.
• Minimum of one year of healthcare experience preferred.
• Prior administrative or clerical experience in a clinical or community setting preferred.

Responsibilities

• Performs day-to-day administrative functions and general office duties.
• Provides information to Clinic callers according to the Clinic’s Policies and Procedures; transfers calls as needed; ensures adequate phone coverage.
• Welcomes and greets patients/clients/visitors to the department and directs to the appropriate person or department.
• Schedules patient flow to the clinic based on predetermined appointment arrangements to meet grant requirements.
• Screens patients for new address, new patient visits or updated registration; informs patients of required information for visit.
• Maintains confidentiality and HIPAA compliance; handles sensitive information securely.
• Maintains front-desk areas and waiting rooms in an organized, neat manner.
• Informs patients of any balances and collects data or payment as appropriate.
• Calls patients daily to confirm next-day appointments.
• Supports EHR/EPM implementation and related system use.

Skills

Bilingual English/Spanish

Phone skills

Healthcare experience

Administrative experience

Education

High school diploma or GED

Job description

Tiburcio Vasquez Health Center, Inc. is a nonprofit community health center dedicated to promoting the health and well-being of our community by providing accessible, high-quality care.

The Appointment Clerk/Medical Receptionist is a full-time role (40 hours per week, typically Monday through Friday with occasional Saturday hours) serving as the first point of contact for prospective patients. This position supports patient services, schedules appointments, greets patients, and assists with