Bilingual Medical Front Desk & Scheduling Specialist

Metro Vein Centers; Dearborn (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

PTO + Company Holidays

Company-Paid Life Insurance

Short-Term Disability Insurance

Employee Assistance Program (EAP)

Career Growth & Development

Bonuses up to $1,500

Job summary

Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment. This role goes beyond a traditional receptionist, handling check-in, scheduling, insurance verification, and payment collection while coordinating with providers.

The ideal candidate thrives in a high-volume medical office, communicates professionally with patients and staff, and can multitask across phones, EMR, and

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience required.
• Prior experience in a medical front desk, healthcare scheduling, patient access, or outpatient clinic workflows preferred.

Responsibilities

• Greet and check in patients professionally both in person and over the phone.
• Verify insurance eligibility, benefits, and patient demographic information.
• Schedule, reschedule, and confirm patient appointments within the EMR system.
• Collect copays, coinsurance, balances, and required patient documentation.
• Answer patient questions related to scheduling, billing, referrals, and treatments.
• Maintain accurate patient records and scan required documentation into the EMR.
• Support clinic flow and communication between providers, patients, and clinical teams.
• De-escalate scheduling or patient concerns with professionalism and empathy.

Skills

Customer service

Multitasking

Patient communication

EMR scheduling

Bilingual Spanish/English

Education

High school diploma

Tools

EMR systems

Scheduling platforms

Healthcare technology

Job description

Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment. This role goes beyond a traditional receptionist, handling check-in, scheduling, insurance verification, and payment collection while coordinating with providers.

The ideal candidate thrives in a high-volume medical office, communicates professionally with patients and staff, and can multitask across phones, EMR, and