Patient Services Specialist — Medical Front Desk

Trov; New York (NY); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

PTO + Paid Company Holidays

Company‑Paid Life Insurance

Short‑Term Disability Insurance

Employee Assistance Program (EAP)

Quarterly performance bonuses up to $1

Job summary

Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment. This role emphasizes patient check-in/check-out, scheduling, insurance verification, and front-office coordination throughout the day.

The ideal candidate thrives in a high-volume medical office, communicates professionally with patients and providers, and can multitask between phones, scheduling, insurance verification,

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience required.
• Prior experience in medical front desk or outpatient clinics preferred.
• Experience with insurance verification, EMR scheduling, or patient registration preferred.

Responsibilities

• Greeting and checking in patients throughout the day.
• Answering phones and assisting with appointment scheduling.
• Verifying insurance eligibility and collecting copays or balances.
• Managing EMR scheduling and patient documentation.
• Supporting clinic flow alongside providers and clinical staff.
• Assisting patients with billing questions, referrals, and appointment updates.
• Balancing multiple priorities in a fast-paced outpatient clinic environment.

Skills

Customer service

Multitasking

Professional communication

EMR proficiency

De-escalation

Spanish bilingual preferred

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling platforms

Healthcare technology

Job description

Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment. This role emphasizes patient check-in/check-out, scheduling, insurance verification, and front-office coordination throughout the day.

The ideal candidate thrives in a high-volume medical office, communicates professionally with patients and providers, and can multitask between phones, scheduling, insurance verification,