Patient Services Specialist | Front Desk & Scheduling

Metro Vein Centers; Sunnyvale (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with Company Match

PTO + Holidays

Company-Paid Life Insurance

Short-Term Disability Insurance

Employee Assistance Program (EAP)

Career Growth & Development

Bonuses up to $1,500

Job summary

Metro Vein Centers is seeking a patient-focused Patient Service Representative to support front desk operations in a fast-paced outpatient clinic.

The ideal candidate has 2+ years in customer service, strong communication skills, and experience with EMR scheduling and insurance verification. Bilingual English/Spanish is strongly preferred. This full-time role offers comprehensive benefits and career growth in a patient-first environment.

Qualifications

• Customer-facing role with strong service mindset.
• Ability to multitask between phones, scheduling, and admin tasks.
• Experience in a fast-paced outpatient medical office.
• Attention to detail with patient information and scheduling.
• Bilingual English/Spanish is strongly preferred.

Responsibilities

• Greet and check in patients throughout the day.
• Answer phones and assist with appointment scheduling.
• Verify insurance eligibility and collect copays/balances.
• Manage EMR scheduling and patient documentation.
• Support clinic flow alongside providers and staff.
• Assist patients with billing questions and referrals.
• Balance multiple priorities in a fast-paced clinic.

Skills

Customer service

Multitasking

Medical front desk

Telephone etiquette

EMR familiarity

Education

High school diploma or equivalent

Tools

EMR system

Scheduling software

Insurance verification tools

Job description

Metro Vein Centers is seeking a patient-focused Patient Service Representative to support front desk operations in a fast-paced outpatient clinic.

The ideal candidate has 2+ years in customer service, strong communication skills, and experience with EMR scheduling and insurance verification. Bilingual English/Spanish is strongly preferred. This full-time role offers comprehensive benefits and career growth in a patient-first environment.