Bilingual Medical Front Desk Lead

Humana / CenterWell; United States; Sur place; USD 39 000 - 49 000; Plein temps

Résumé du poste

Humana / CenterWell seeks a Receptionist 2 to manage front desk operations, greet patients, schedule visits, and maintain records in EMR/CRM systems. The role supports the medical team with administrative tasks and may lead center administration in the absence of the Center Administrator.

The position requires strong customer service, multitasking, and organizational skills, with experience in a value-based care setting and proficiency in MS Office. Bilingual English/Spanish is required.

Qualifications

• 1+ years of medical reception experience.
• Value-based care model experience.
• Knowledge of Medical Terminology.
• Experience with EMR Systems (Electronic Medical Records).
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Responsabilités

• Greet patients and visitors professionally in person and over the phone.
• Schedule appointments and coordinate with medical staff to optimize calendars.
• Maintain and update patient records with accuracy and confidentiality in EMR/CRM systems.
• Process billing and collect copays where applicable.
• Answer inquiries and provide general information to patients.
• Keep reception area tidy, sanitized, and stocked with necessary materials.
• Provide administrative support and assist with center administration duties as needed.
• Act as SME for the receptionist team and train/guidance as needed; may involve traveling between centers.
• Address and resolve issues, escalations, or complaints from patients or staff.

Connaissances

Customer service

Phone etiquette

Multitasking

Detail oriented

Organizational skills

MS Office

Bilingual English/Spanish

Formation

High School/GED

Outils

EMR Systems

CRM systems

MS Office (Word, Excel, Outlook, Access)

Description du poste

Humana / CenterWell seeks a Receptionist 2 to manage front desk operations, greet patients, schedule visits, and maintain records in EMR/CRM systems. The role supports the medical team with administrative tasks and may lead center administration in the absence of the Center Administrator.

The position requires strong customer service, multitasking, and organizational skills, with experience in a value-based care setting and proficiency in MS Office. Bilingual English/Spanish is required.