Bilingual Medical Call Center Operator & Scheduler

Paycom; Navy (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Potomac Urology with the Urology Alliance is seeking an experienced Phone Operator Specialist. This bilingual role provides professional English and Spanish telephone support, schedules appointments, routes clinical messages, and assists with clerical duties while upholding patient confidentiality.

The position requires strong customer service, the ability to multitask in a fast-paced medical office, and familiarity with scheduling software or EHR systems.

Qualifications

• Bilingual proficiency in English and Spanish, including speaking and understanding; reading and writing skills preferred.
• High school diploma or equivalent.
• One year of previous experience in a medical office, call center, healthcare scheduling, or patient services preferred.
• Strong telephone etiquette and customer service skills.
• Basic computer skills and familiarity with electronic health records or scheduling software preferred.
• Knowledge of medical terminology and urology terminology is an advantage.
• Ability to multitask, prioritize calls, and remain professional in a fast-paced environment.
• Understanding of patient confidentiality and HIPAA requirements.

Responsibilities

• Answer calls promptly and professionally and connect callers with the correct extension.
• Take and relay messages accurately and timely.
• Respond to emergency and urgent calls and direct callers to clinical staff as necessary.
• Perform operator functions including triaging calls and setting up conference calls.
• Provide a pleasant and helpful phone contact for callers.
• Perform clerical duties to maintain workflow in the department.
• Escalate urgent medical concerns to qualified clinical personnel.

Skills

Bilingual English/Spanish

Phone etiquette

Appointment scheduling

Call routing

HIPAA awareness

Education

High school diploma

Tools

Scheduling software

EHR systems

Job description

Potomac Urology with the Urology Alliance is seeking an experienced Phone Operator Specialist. This bilingual role provides professional English and Spanish telephone support, schedules appointments, routes clinical messages, and assists with clerical duties while upholding patient confidentiality.

The position requires strong customer service, the ability to multitask in a fast-paced medical office, and familiarity with scheduling software or EHR systems.