Bilingual Urology Clinic Front Desk Specialist

DHR Health; Edinburg (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

DHR Health in Edinburg, TX seeks a Clinic Office Specialist for the Urology Clinic PB. The role combines clinical and administrative duties to ensure patients receive high-quality, efficient care within a busy clinic environment.

You will greet patients at the desk, schedule appointments, verify insurance, document registration, collect co-pays, and support providers with filing and communications in English and Spanish.

Qualifications

• High School diploma/GED, preferred.
• Computer skills required with knowledge of Microsoft Office suite.
• Good written and verbal communication skills required.
• Bilingual – English/Spanish.

Responsibilities

• Promotes the facility mission, vision and values by effectively communicating them to others.
• Working the reception desk, greeting and communicating with patients and providers.
• Scheduling, canceling, and rescheduling patient appointments.
• Reminding patients of upcoming appointments and tracking missed appointments, no show and cancellations.
• Answering multiple telephones and accurately documenting messages.
• Forwarding telephone calls appropriately and following up on return calls.
• Checking-in patients and properly documenting registration.
• Insurance verification and verification of patient demographics.
• Authorizing procedures or surgeries, as needed.
• Filing or retrieving medical records and delivering to appropriate providers or departments as needed.
• Filing patient and administrative files.
• Copying, scanning and faxing duties.
• Collecting co-pays and cash from patients, getting authorization on credit cards.
• Entering charges, payments, and balancing the day in the computer.
• Other duties as assigned

Skills

Bilingual English/Spanish

Microsoft Office

Communication skills

Education

High School diploma/GED

Job description

DHR Health in Edinburg, TX seeks a Clinic Office Specialist for the Urology Clinic PB. The role combines clinical and administrative duties to ensure patients receive high-quality, efficient care within a busy clinic environment.

You will greet patients at the desk, schedule appointments, verify insurance, document registration, collect co-pays, and support providers with filing and communications in English and Spanish.