Bilingual Medicaid Member Support Specialist

Conduent State Healthcare, LLC; United States; Teletrabalho; USD 23 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Benefits from day one

PerkSpot – Employee discounts

Paid time off and holidays

Paid training

Equipment provided

Career growth opportunities

Supportive work environment

No weekend

Resumo da oferta

Conduent State Healthcare, LLC is seeking a Call Center Representative for Medicaid Member Support. This remote role services South Carolina, North Carolina, and Georgia, handling inquiries, assisting with applications, and ensuring positive member experiences.

The position requires excellent communication, the ability to navigate multiple systems, and adherence to established processes. Training is provided, with full-time hours and a 40-hour work week.

Qualificações

• Customer service or call center experience preferred.
• Bilingual English/Spanish preferred.

Responsabilidades

• Responds to Medicaid member inquiries in a call center environment using standard scripts.
• Gathers information, assesses caller needs, researches, resolves inquiries, and documents calls.
• Provides information on member eligibility and assists with Medicaid applications and status updates.
• Follows documented policies and escalations.
• Advocates for Medicaid members to ensure needs are met.
• Navigates across multiple computer screens accessing information from various applications.
• Utilizes five systems to gather information and document across up to three systems.

Conhecimentos

Customer service

Call center experience

Bilingual English/Spanish

Formação académica

High School Diploma

Ferramentas

Multiple systems use

Descrição da oferta de emprego

Conduent State Healthcare, LLC is seeking a Call Center Representative for Medicaid Member Support. This remote role services South Carolina, North Carolina, and Georgia, handling inquiries, assisting with applications, and ensuring positive member experiences.

The position requires excellent communication, the ability to navigate multiple systems, and adherence to established processes. Training is provided, with full-time hours and a 40-hour work week.