Bilingual Luxury Reservations Consultant — Remote (EN/FR)

Accor; United States; Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Language premiums

Late-night premiums

Medical insurance

Dental insurance

Matching pension

Remote work

Paid training

Job summary

Accor is seeking a frontline Reservations Agent in the United States to handle inbound calls in English and French for luxury properties. You will listen actively, recommend personalized room options, and ensure responsible hospitality in every interaction.

The role offers remote work flexibility, paid training, and comprehensive benefits, including medical and dental coverage along with a matching pension plan. Strong language skills and customer service passion are essential.

Qualifications

• Fluent in English and French.
• Strong communication and a passion for helping customers.
• Ability to navigate multiple software systems efficiently.

Responsibilities

• Handle inbound calls in English and French for Accor properties.
• Listen actively and recommend personalized room options.
• Support responsible hospitality practices in every conversation.

Skills

Bilingual English/French

Strong communication

Customer service

Tools

CRM software

Reservation systems

Job description

Accor is seeking a frontline Reservations Agent in the United States to handle inbound calls in English and French for luxury properties. You will listen actively, recommend personalized room options, and ensure responsible hospitality in every interaction.

The role offers remote work flexibility, paid training, and comprehensive benefits, including medical and dental coverage along with a matching pension plan. Strong language skills and customer service passion are essential.