Bilingual French Reservations & Ticketing Agent (Hybrid)

Auxillium LLC; Fort Lauderdale (FL); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

401K

Medical

Dental

Vision

Job summary

Auxillium LLC in Fort Lauderdale, Florida is seeking a French Reservation & Ticketing Agent to handle English and French passenger bookings and inquiries by phone and chat. The role includes creating and changing bookings, assisting travel agents, issuing tickets and EMDs, and providing excellent customer service in a fast-paced call-center environment.

The position offers a hybrid work environment with pay rates of $17.00 to $19.00 per hour, plus a benefits package including paid time off,

Qualifications

• Fluent or proficient English and French preferred.
• Experience assisting customers in airline/travel contexts.
• Knowledge of airline bookings and ticketing processes is a plus.

Responsibilities

• Assists English & French passengers via inbound phone calls with their respective bookings and inquiries.
• Create and make changes to bookings.
• Assist travel agents with inquiries on international flights and with their bookings.
• Handle English & French chat with passengers and potential customers.
• Respond to English & French emails.
• Working the airlines queues
• Provides excellent customer service to all passengers.
• Responds to passenger enquiries redirected from social media.
• Performs other related duties as assigned by management.
• Issues tickets and EMDs.

Skills

Bilingual English/French

Customer service

Call center experience

Excellent communication

Education

High school diploma or GED

Tools

Amadeus

Sabre

Job description

Auxillium LLC in Fort Lauderdale, Florida is seeking a French Reservation & Ticketing Agent to handle English and French passenger bookings and inquiries by phone and chat. The role includes creating and changing bookings, assisting travel agents, issuing tickets and EMDs, and providing excellent customer service in a fast-paced call-center environment.

The position offers a hybrid work environment with pay rates of $17.00 to $19.00 per hour, plus a benefits package including paid time off,