Bilingual Loan Sales & Collections Specialist

WAC-TX WFC Limited Partnership; Virginia; On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Performance-based earnings

Comprehensive benefits

401(k) with company match

Paid holidays and vacation

Volunteer time

Promote-from-within culture

Work-life balance

Job summary

World Acceptance Corporation is seeking a Financial Services Representative (FSR) in the United States with a focus on driving loan sales and managing collections. The role requires bilingual English/Spanish communication, daily outbound calls, and in-person customer interactions to meet financial needs.

Compensation ranges from $15 to $17 per hour plus performance-based bonus opportunities. Benefits, advancement potential, and a supportive work culture are highlighted in the company materials.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license, reliable transportation, and current insurance.
• Must be able to independently perform all required bank runs, including transporting deposits.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, tax services, and new business generation in a high-volume, phone-intensive environment.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns and assist customers with tax-related questions in compliance with company policies.
• Assist customers in person with loan applications, tax preparation services, payments, and account questions.
• Process payments, account updates, and tax-related documentation in company systems.
• Maintain accurate and compliant records and timely tax documentation.

Skills

Sales experience

Customer service

Collections

Account management

High-volume calls

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

World Acceptance Corporation is seeking a Financial Services Representative (FSR) in the United States with a focus on driving loan sales and managing collections. The role requires bilingual English/Spanish communication, daily outbound calls, and in-person customer interactions to meet financial needs.

Compensation ranges from $15 to $17 per hour plus performance-based bonus opportunities. Benefits, advancement potential, and a supportive work culture are highlighted in the company materials.