Bilingual Financial Services Advisor

WAC-TX WFC Limited Partnership; Conroe (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

Life insurance

401(k) with company match

Paid holidays and vacation

Job summary

World Acceptance Corporation is seeking a Financial Services Representative to drive loan sales, handle collections, and prepare tax returns. The role requires daily outbound outreach, in-person customer interactions, and adherence to regulatory policies.

You will balance cash, process deposits, and provide service across sales and branch operations. The position offers performance-based earnings and a clear path for advancement, with bilingual English/Spanish capability being essential for

Qualifications

• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult conversations.
• Bilingual in English and Spanish required.
• Strong communication, problem-solving, and organizational skills.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, tax-related documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.

Skills

Sales experience

Customer service

Collections

Account management

Bilingual English/Spanish

Communication

Education

High school diploma or equivalent

Job description

World Acceptance Corporation is seeking a Financial Services Representative to drive loan sales, handle collections, and prepare tax returns. The role requires daily outbound outreach, in-person customer interactions, and adherence to regulatory policies.

You will balance cash, process deposits, and provide service across sales and branch operations. The position offers performance-based earnings and a clear path for advancement, with bilingual English/Spanish capability being essential for