Bilingual Client Experience Specialist

Socket.dev; Los Angeles (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

401(k) with Employer Match – Plan for 

Health, Dental, and Vision Insurance –

Short-Term, Long-Term Disability &

Life Insurance

Paid Parking

Generous Paid Time Off

Employee Referral Program

Employee Assistance Program (EAP)

Employee Discount Program

Job summary

Socket.dev is seeking a bilingual client experience professional to be the welcoming, steady voice for our law firm in Los Angeles. You will handle client communication across phones, email, and in person, ensuring clients feel heard and cared for during stressful moments.

Previous legal office experience is required. You will be the first point of contact for clients, manage calls regarding offers, settlements, and case updates with discretion, and coordinate consultations while maintaining

Qualifications

• Previous legal office experience is required.
• Bilingual fluency (English and another language) is required.
• Excellent verbal communication and active listening skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Discretion, reliability and sound judgment.

Responsibilities

• Serve as the first point of contact for clients, opposing counsel, courts, judges' chambers, and other callers
• Handle calls involving offers, settlements, and case updates with professionalism and discretion
• De-escalate and support upset, anxious, or frustrated clients with empathy and patience
• Deliver a consistently positive, calm client experience across phone, email, and in-person interactions
• Accurately triage and route calls to the appropriate attorney or paralegal
• Schedule consultations, court calls, and follow-ups Maintain strict confidentiality around case and client information
• Support front-office operations: greeting visitors, managing mail, light administrative tasks

Skills

Bilingual fluency (English & other)

Job description

Socket.dev is seeking a bilingual client experience professional to be the welcoming, steady voice for our law firm in Los Angeles. You will handle client communication across phones, email, and in person, ensuring clients feel heard and cared for during stressful moments.

Previous legal office experience is required. You will be the first point of contact for clients, manage calls regarding offers, settlements, and case updates with discretion, and coordinate consultations while maintaining