Bilingual Leasing Specialist — Elevate Resident Experience (Flexible Hours)

Brighthaven Communities; Pacifica (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) plan

Paid holidays

Growth opportunities

Job summary

Avanath is seeking a Leasing Specialist in California to manage leasing, marketing, and resident relations across communities. You will greet prospects, qualify leads, demonstrate communities, and close leases. The role requires 2+ years in sales or customer relations, and bilingual English/Spanish is highly desired.

Flexibility for evenings/weekends and solid computer skills (Windows, Word, Excel, email) are important. Knowledge of Yardi Voyager is preferred.

Qualifications

• 2+ years of sales and/or customer relations experience.
• Low-income housing and tax credit experience is highly desired.
• Bilingual (English & Spanish) highly desired.
• Thrives in a fast-paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge, Windows (Word, Excel), internet, and e-mail
• Working knowledge of Yardi Voyager Property Management software

Responsibilities

• Greet and qualify all prospects.
• Record all telephone and in-person visits on guest cards.
• Inspect models and available 'market-ready', communicate related service needs to Community Manager.
• Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.
• Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals.
• Ensure the apartment is ready for the resident to move in on the agreed date.
• Immediately follow up on prospects that did not close and attempt to close the sale again. If unable to help the prospect, refer them to sister communities to meet the prospect’s needs.
• Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to the community.
• Assist in monitoring renewals. Distribute and follow up on renewal notices.
• Type lease and complete appropriate paperwork and input information on the Yardi System accurately and on a timely basis.
• Maintain current resident files.
• Distribute all company or community-issued notices.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Assist the management team with other various tasks as required.
• Adhere to Fair Housing, ADA, and all laws pertaining to the apartment industry.
• Manage compliance file maintenance under the Compliance department and Community Manager.

Skills

Sales experience

Customer relations

Bilingual (English & Spanish)

Tools

Yardi Voyager

Job description

Avanath is seeking a Leasing Specialist in California to manage leasing, marketing, and resident relations across communities. You will greet prospects, qualify leads, demonstrate communities, and close leases. The role requires 2+ years in sales or customer relations, and bilingual English/Spanish is highly desired.

Flexibility for evenings/weekends and solid computer skills (Windows, Word, Excel, email) are important. Knowledge of Yardi Voyager is preferred.