Bilingual Leasing & Resident Success Specialist

Avanath Capital Management, LLC; San Jose (CA); Presencial; USD 28.929 - 33.062; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k)

Paid time off

Growth opportunities

Training programs

Descripción de la vacante

Avanath Capital Management, LLC in San Jose, CA seeks a Leasing Specialist to drive marketing, leasing and positive resident relations within the community. You will greet prospects, qualify visitors, process applications, and help ensure a smooth move-in experience.

The role requires exceptional customer service, 2+ years in sales or customer relations, and comfort with Yardi Voyager. Bilingual English/Spanish is highly desired, with flexibility for evenings and weekends.

Formación

• Passion for providing exceptional customer service.
• 2+ years of sales and/or customer relations experience
• Low-income housing and tax credit experience is highly desired.
• Bilingual (English & Spanish) highly desired.
• Thrives in a fast-paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge, Windows (Word, Excel), internet, and e-mail
• Working knowledge of Yardi Voyager Property Management software

Responsabilidades

• Greet and qualify all prospects.
• Record all telephone and in-person visits on guest cards.
• Inspect models and communicate service needs to Community Manager.
• Demonstrate community and apartment/model features and close the sale.
• Have prospects complete the application and secure a deposit.
• Update availability report and process applications for approvals.
• Ensure apartment is ready for move-in on the agreed date.
• Follow up with prospects who did not close and refer to sister communities if needed.
• Secure new resident signatures and orient new residents.
• Assist in monitoring renewals and follow up on renewal notices.
• Type lease and complete paperwork in the Yardi System on time.
• Maintain current resident files and distribute notices.

Conocimientos

Customer service

Sales

Bilingual English & Spanish

Fast-paced environment

Flexible schedule

Windows/Word/Excel

Herramientas

Yardi Voyager Property Management

Windows

Excel

Descripción del empleo

Avanath Capital Management, LLC in San Jose, CA seeks a Leasing Specialist to drive marketing, leasing and positive resident relations within the community. You will greet prospects, qualify visitors, process applications, and help ensure a smooth move-in experience.

The role requires exceptional customer service, 2+ years in sales or customer relations, and comfort with Yardi Voyager. Bilingual English/Spanish is highly desired, with flexibility for evenings and weekends.