Bilingual LATAM Service and Support Specialist

Bank of America; Florida; On-site; USD 55,000 - 75,000; Full time

Job summary

Bank of America is seeking a Service Advisor to serve as the main contact for Latin America and multinational corporations. You will provide timely support on client queries, wire investigations, and issue resolution in a fast-paced environment with strong attention to detail.

Responsibilities include handling inquiries via phone/email, collaborating with Operations and Technical Support, and building lasting client relationships while driving satisfaction.

Qualifications

• Strong communication, interpersonal and problem-solving skills.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
• Excellent time management, organization, and attention to details.
• Proficiency in Microsoft Office.

Responsibilities

• Respond to client inquiries via phone or email in a timely and professional manner.
• Resolve client issues and concerns, escalating complex cases to senior team members.
• Conduct wire investigations and resolve client issues promptly and efficiently.
• Collaborate with internal teams to ensure seamless delivery of products/services.
• Develop and maintain strong relationships with clients and anticipate needs.
• Participate in regular team meetings, sharing best practices and feedback.
• Identify and capitalize on opportunities to improve client satisfaction.

Skills

Communication

Interpersonal skills

Problem solving

Time management

Attention to detail

Analytical thinking

Customer service

Self-motivation

Working under pressure

Liaising across levels

Tools

Microsoft Office

SharePoint

InfoPath

Job description

Bank of America is seeking a Service Advisor to serve as the main contact for Latin America and multinational corporations. You will provide timely support on client queries, wire investigations, and issue resolution in a fast-paced environment with strong attention to detail.

Responsibilities include handling inquiries via phone/email, collaborating with Operations and Technical Support, and building lasting client relationships while driving satisfaction.