Bilingual Banking Client Solutions Specialist

NBMBAA; Northern (KY); Híbrido; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Bank of America is seeking a customer-facing professional to be the first point of contact for inquiries from high revenue clients. You will read, analyze, and resolve requests related to treasury, cash management, card and depository products, while coordinating with internal partners to deliver exceptional client service.

The role emphasizes relationship building, attention to detail, and effective communication in a fast-paced environment.

Formación

• Spanish required, Portuguese a plus.
• 1-2 years Banking/Financial industry experience.
• 1+ years of experience working with customers.
• 1+ years Quality Assurance experience
• Strong Attention to detail
• Ability to function successfully on a self-directed basis in a fast paced environment with competing priorities under time pressure
• Good Oral & Written Communication
• Active Listening skills
• Strong time Management skills
• Critical Thinking skills
• Relationship Building
• Strong interpersonal skills
• Strong problem Solver
• Microsoft Office products, like Outlook, Excel, PowerPoint, Word, Copilot

Responsabilidades

• Receive and respond to requests received by email or phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.

Conocimientos

Spanish

Banking experience

Customer service

Quality Assurance

Attention to detail

Time management

Oral & Written communication

Active listening

Relationship building

Interpersonal skills

Problem solving

Microsoft Office

Copilot

Herramientas

Microsoft Office

Copilot

Descripción del empleo

Bank of America is seeking a customer-facing professional to be the first point of contact for inquiries from high revenue clients. You will read, analyze, and resolve requests related to treasury, cash management, card and depository products, while coordinating with internal partners to deliver exceptional client service.

The role emphasizes relationship building, attention to detail, and effective communication in a fast-paced environment.