Bilingual Korean Tier 2 IT Support Specialist

Cinter-Networks; Washington (District of Columbia); On-site; USD 25,000 - 41,000; Part time

Benefits offered by this job

401K Match

Job summary

Cinter-Networks in Washington, DC is seeking a bilingual Korean/English Tier 2 IT Support Specialist. The role focuses on troubleshooting Microsoft Active Directory and Windows environments while delivering high-quality support to end users and executives.

The candidate should have at least five years of enterprise IT support experience, strong AD/Office skills, and the ability to manage multiple priorities in a fast-paced setting. Onsite work in DC with a 1-year contract.

Qualifications

• Bachelor's degree in IT/CS required.
• 5+ years of hands-on IT support in an enterprise environment.
• Korean and English bilingual proficiency.
• Strong proficiency with Microsoft Active Directory (ADUC, Group Policy, DNS, DHCP).
• Experience with Windows 10/11, Microsoft Office, and common desktop apps.
• Familiarity with SCCM and Remote Desktop or similar tools.
• Strong written and verbal communication skills.
• Ability to prioritize and manage multiple assignments.

Responsibilities

• Provide Tier 2 technical support for laptops, desktops, mobile devices, and peripherals in Windows environments.
• Troubleshoot Microsoft Active Directory issues including user accounts, Group Policy, and login access.
• Support Microsoft Office applications (Outlook, Excel, Word, PowerPoint).
• Handle escalations from Tier 1 and collaborate with Tier 3/infra teams.
• Perform onboarding/offboarding and manage user access rights.
• Provide onsite and after-hours VIP support for executives.
• Document incidents and resolutions in ticketing systems.
• Assist with software deployment, patching, and updates.
• Identify recurring issues and recommend long-term solutions.

Skills

Bachelor's degree

5+ years IT support

Korean-English bilingual

Active Directory

Windows 10/11

Office Suite

SCCM

Remote support tools

Communication skills

Education

Bachelor’s degree in IT/CS

Tools

Zendesk

ServiceNow

BMC Remedy

Job description

Job Details

• Job Title: Bilingual Korean Tier 2 IT Support Specialist
• Client: Korean IT Services and IT Consulting
• Working Location: Washington, DC
• Working Style: Onsite
• Employment Type: 1-year Contract / W-2
• Salary: Up to $30/hour (DOE)
• Benefit: 401KMatch but no Insurance
• Visa Support: No
• Working Hours: 9:00 AM–6:00 PM
• Language: English and Korean (bilingual required)

Position Overview

We are seeking a customer-focused, Korean/English bilingual Tier 2 IT Support Specialist with at least five years of enterprise IT support experience. This role focuses on troubleshooting Microsoft Active Directory and Windows environments while providing high-quality technical support to end users and executives.

Key Responsibilities

• Provide Tier 2 technical support for laptops, desktops, mobile devices, and peripherals in Windows environments.
• Troubleshoot Microsoft Active Directory issues involving user accounts, Group Policy, organizational units, permissions, and login access.
• Support Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• Handle escalations from Tier 1 support and collaborate with Tier 3 and infrastructure teams.
• Perform employee onboarding and offboarding and manage user access rights.
• Provide onsite and after-hours VIP support for executives and urgent cases.
• Document incidents and resolutions in ticketing or service-management systems.
• Assist with software deployment, patching, and system updates.
• Identify recurring issues and recommend long-term solutions and process improvements.
• Ensure compliance with applicable IT security policies and procedures.

The Right Candidate Will Possess

A customer-focused and dependable IT support professional with strong troubleshooting, communication, and time-management skills. The successful candidate will be comfortable supporting executives, managing multiple priorities, and resolving technical issues in a fast-paced enterprise environment.

Required Qualifications & Skills

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least five years of hands‑on IT support experience in an enterprise environment.
• Korean and English bilingual proficiency.
• Strong proficiency with Microsoft Active Directory, including ADUC, Group Policy, DNS, and DHCP.
• Experience supporting Windows 10/11, Microsoft Office, and common desktop applications.
• Familiarity with SCCM, Remote Desktop, or similar remote-support tools.
• Strong written and verbal communication skills.
• Ability to prioritize and manage multiple assignments.

Preferred Qualifications

• CompTIA A+, Network+, Microsoft, or comparable certification.
• Experience supporting IT service-desk environments with more than 500 end users.
• Experience with VDI and macOS support.
• Working knowledge of ITIL practices.
• Basic PowerShell scripting experience.

Preferred Qualifications

• Experience with Zendesk, ServiceNow, BMC Remedy, or similar ticketing systems.
• Experience with mobile-device or enterprise-mobility management.
• Experience with Windows Deployment Services and disk imaging or cloning tools.