Bilingual Korean Tier 2 IT Support Specialist

Cinter Technology; Washington (District of Columbia); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

401K Match

Insurance

Job summary

Cinter Technology is seeking a bilingual Korean/English Tier 2 IT Support Specialist for onsite work in Washington, DC. The role focuses on enterprise IT support with emphasis on Windows environments, Active Directory, and executive-level assistance.

The right candidate will have at least five years of experience, a BA/BS in IT or CS, and strong communication, problem-solving, and time-management skills. Familiarity with AD, Group Policy, DNS/DHCP, and remote-support tools is essential, with

Qualifications

• Bachelor’s degree in Information Technology or Computer Science.
• Five+ years of hands-on enterprise IT support experience.
• Korean and English bilingual proficiency.
• Strong AD, DNS, DHCP and Group Policy skills.

Responsibilities

• Provide Tier 2 technical support for laptops, desktops, mobile devices, and peripherals in Windows environments.
• Troubleshoot Active Directory issues including user accounts, Group Policy, OUs, permissions, and login access.
• Support Microsoft Office applications (Outlook, Excel, Word, PowerPoint).
• Handle escalations from Tier 1 and collaborate with Tier 3 and infrastructure teams.
• Perform onboarding and offboarding and manage user access rights.
• Provide onsite and after-hours VIP support for executives and urgent cases.
• Document incidents and resolutions in ticketing or service-management systems.
• Assist with software deployment, patching, and system updates.
• Identify recurring issues and recommend long-term solutions and process improvements.
• Ensure compliance with IT security policies and procedures.

Skills

Bilingual Korean/English

IT support troubleshooting

Effective communication

Time management

Onsite support

Education

Bachelor's degree in IT/CS

Tools

Active Directory

Group Policy

DNS

DHCP

SCCM

Remote Desktop

Job description

Job Details

Job Title: Bilingual Korean Tier 2 IT Support Specialist

Client: Korean IT Services and IT Consulting

Working Location: Washington, DC

Working Style: Onsite

Employment Type: 1-year Contract / W-2

Salary: $55K-60K/year (DOE)

Benefit: 401K Match and Insurance

Visa Support: No

Working Hours: 9:00 AM–6:00 PM

Language: English and Korean (bilingual required)

Position Overview

We are seeking a customer-focused, Korean/English bilingual Tier 2 IT Support Specialist with at least five years of enterprise IT support experience. This role focuses on troubleshooting Microsoft Active Directory and Windows environments while providing high-quality technical support to end users and executives.

Key Responsibilities

• Provide Tier 2 technical support for laptops, desktops, mobile devices, and peripherals in Windows environments
• Troubleshoot Microsoft Active Directory issues involving user accounts, Group Policy, organizational units, permissions, and login access
• Support Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
• Handle escalations from Tier 1 support and collaborate with Tier 3 and infrastructure teams
• Perform employee onboarding and offboarding and manage user access rights
• Provide onsite and after-hours VIP support for executives and urgent cases
• Document incidents and resolutions in ticketing or service-management systems
• Assist with software deployment, patching, and system updates
• Identify recurring issues and recommend long-term solutions and process improvements
• Ensure compliance with applicable IT security policies and procedures

The Right Candidate Will Possess

A customer-focused and dependable IT support professional with strong troubleshooting, communication, and time-management skills. The successful candidate will be comfortable supporting executives, managing multiple priorities, and resolving technical issues in a fast-paced enterprise environment.

Required Qualifications & Skills

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• At least five years of hands‑on IT support experience in an enterprise environment
• Korean and English bilingual proficiency
• Strong proficiency with Microsoft Active Directory, including ADUC, Group Policy, DNS, and DHCP
• Experience supporting Windows 10/11, Microsoft Office, and common desktop applications
• Familiarity with SCCM, Remote Desktop, or similar remote-support tools
• Strong written and verbal communication skills
• Ability to prioritize and manage multiple assignments

Preferred Qualifications

• CompTIA A+, Network+, Microsoft, or comparable certification
• Experience supporting IT service-desk environments with more than 500 end users
• Experience with VDI and macOS support
• Working knowledge of ITIL practices
• Basic PowerShell scripting experience
• Experience with Zendesk, ServiceNow, BMC Remedy, or similar ticketing systems
• Experience with mobile-device or enterprise-mobility management
• Experience with Windows Deployment Services and disk imaging or cloning tools

Important Notice

No C2C: We do not accept Corp-to-Corp arrangements for this position.