Field Desktop Support Tech- Bilingual in English and Korean

OSI Digital; Atlanta (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

OSI Digital in Atlanta, GA seeks an experienced desktop support specialist to provide end-user IT support onsite. The role covers troubleshooting, software installs, onboarding reviews, and ticketing-system management across Windows 10, M365, AD, and networking tasks.

You will image and repair computers, set up equipment for staff, and ensure timely resolutions of incidents and problems with strong customer service.

Qualifications

• Minimum 5 years of experience in software, hardware, and network.
• Experience with Windows 10 and newer OS plus Microsoft Office 2010 through Office 365/M365.
• Strong customer service, detail orientation and deadline-driven mindset.
• Excellent communication and client-facing skills.
• Bilingual in English and Korean is a must.

Responsibilities

• Desktop support experience including troubleshooting, configuration and software installation.
• Experience with ticketing system and reviewing onboarding requests.
• Document issues and provide ongoing troubleshooting to end users.
• Password resets and handling account information / case numbers.
• Image computers and perform minor repairs to PCs and peripherals onsite.
• Strong networking skills including IDF/MDF, switches, routers, APs.

Skills

Ticketing systems

Desktop support

Windows 10

Active Directory

Microsoft 365

Networking

Tools

Microsoft 365

Job description

• Experience with ticketing system
• Review onboarding requests, review tickets and document issues
• Provide troubleshooting and support to end users on a variety of issues- incidents and problems
• Provide technical assistance to the customer (Examples)
• Account information
• Case number information
• Adobe Reader issues
• Brower issues
• Technical computer issues
• Internet connectivity
• Set up equipment for employee use
• Image computers using a variety of methods
• Install and perform minor repairs to computers and peripheral equipment within the office premises
• Strong networking skills- IDF/MDF, switches, routers, access point

Location

Atlanta, GA - 5 days onsite

Responsibilities

• Desktop support experience- troubleshooting, configuration, software installation
• Experience with ticketing system
• Review onboarding requests, review tickets and document issues
• Adept at M365, Windows, Active Directory, ticketing systems
• Provide troubleshooting and support to end users on a variety of issues- incidents and problems
• Provide technical assistance to the customer (Examples)
• Password reset
• Account information
• Case number information
• Adobe Reader issues
• Brower issues
• Technical computer issues
• Internet connectivity
• Set up equipment for employee use
• Image computers using a variety of methods
• Install and perform minor repairs to computers and peripheral equipment within the office premises
• Strong networking skills- IDF/MDF, switches, routers, access point

Experience

• Minimum 5 years of experience in software, hardware, and network
• Provide technical assistance for user questions/issues on Windows 10, newer OS along with Microsoft Office 2010 through Office 365, M365
• Experience with of Windows, M365, PC and Printer configuration
• Strong customer service skills, detail oriented, and deadline driven
• Strong communication skills and client interfacing skills
• Enthusiastic and willing to take initiative
• Bilingual in English and Korean is a must