Bilingual Korean Customer Support Rep - On-site Fullerton

ODK Media; Irvine (CA); On-site; USD 24,796 - 27,552; Part time

Benefits offered by this job

Catered lunch provided

Corporate parties and team bonding events

Job summary

A media company is seeking a Bilingual Customer Service Representative to provide support through phone, chat, and email. The candidate must be fluent in Korean and have excellent communication skills. Responsibilities include responding to inquiries, resolving issues, and maintaining product knowledge. This role offers a competitive salary ranging from $18 to $20 per hour, along with perks like catered lunches and team events. Join a diverse and inclusive team in Fullerton, CA.

Qualifications

• Previous experience in customer service or call center roles highly preferred.
• Bilingual fluency in Korean (spoken and written) is required.
• Excellent communication skills, both verbal and written.

Responsibilities

• Respond to customer inquiries and provide professional assistance.
• Resolve customer issues through phone, chat, and email channels.
• Maintain up-to-date knowledge of products and services.

Skills

Bilingual fluency in Korean

Excellent communication skills

Customer-first mindset

Basic computer skills

Tools

FreshCaller

FreshDesk

Job description

A media company is seeking a Bilingual Customer Service Representative to provide support through phone, chat, and email. The candidate must be fluent in Korean and have excellent communication skills. Responsibilities include responding to inquiries, resolving issues, and maintaining product knowledge. This role offers a competitive salary ranging from $18 to $20 per hour, along with perks like catered lunches and team events. Join a diverse and inclusive team in Fullerton, CA.