Part-Time Customer Service Representative (Bilingual)

ODK Media; Irvine (CA); On-site; USD 24,796 - 27,552; Part time

Benefits offered by this job

Catered lunch provided

Corporate parties and team bonding events

Job summary

A media company is seeking a Bilingual Customer Service Representative to provide support through phone, chat, and email. The candidate must be fluent in Korean and have excellent communication skills. Responsibilities include responding to inquiries, resolving issues, and maintaining product knowledge. This role offers a competitive salary ranging from $18 to $20 per hour, along with perks like catered lunches and team events. Join a diverse and inclusive team in Fullerton, CA.

Qualifications

• Previous experience in customer service or call center roles highly preferred.
• Bilingual fluency in Korean (spoken and written) is required.
• Excellent communication skills, both verbal and written.

Responsibilities

• Respond to customer inquiries and provide professional assistance.
• Resolve customer issues through phone, chat, and email channels.
• Maintain up-to-date knowledge of products and services.

Skills

Bilingual fluency in Korean

Excellent communication skills

Customer-first mindset

Basic computer skills

Tools

FreshCaller

FreshDesk

Job description

ODK Media, Inc. is a media group headquartered in Fullerton, CA that provides access to premium international content through its owned and operated streaming platforms, including OnDemandKorea, OnDemandChina, OnDemandViet, and Amasian TV. It also distributes content to global streaming services, cable operators, and movie theaters, serving as the Asian media hub for AAPI communities across the country.

We are currently looking for a Customer Service Representative (Bilingual) to join our team, who will be responsible for providing excellent customer service through various channels, including phone, chat, and email. If you're bilingual in Korean and have a natural ability to connect with people, we’d love to meet you!

ROLES & RESPONSIBILITIES

• Respond to customer inquiries and provide effective, professional assistance and guidance
• Resolve customer issues and concerns through phone, chat, and email channels with empathy and efficiency
• Maintain an up-to-date knowledge of our products and services to provide accurate information, and address customer queries effectively.
• Document customer interactions and elevate complex issues as needed
• Collaborate with team members to ensure seamless customer support

POSITION REQUIREMENTS

• Previous experience in customer service or call center roles highly preferred
• Bilingual fluency in Korean (spoken and written) is required
• Excellent communication skills, both verbal and written and a customer-first mindset
• Basic computer skills and familiarity with customer service software/tool, such as FreshCaller and/or FreshDesk
• Must be able to work on-site in our Fullerton office Monday through Thursday

WORK SCHEDULES

• Working hours: Monday - Friday 1:00 PM - 6:00 PM (5 hours per day, and 25 hours per week)
• Could work up to 30 hours per week occasionally

PERKS & BENEFITS

• Catered lunch provided on all on-site days, featuring a rotating menu of local cuisines, plus a kitchen stocked with drinks and snacks.
• Corporate parties, team bonding events, and much more!

ODK Media, Inc. offers a competitive salary and benefits package. The reasonable estimated salary for this role ranges from ($18 to $20 per hour). Actual compensation is based upon factors such as the candidate's skills, qualifications, and experience.

ODK Media, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about our company at www.odkmedia.net.

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.