Bilingual IT Support Desk Technician – Remote & On-Site

Complete Network Support; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Cell phone allowance

Retirement plan

Professional development opportunities

Job summary

A growing IT support company in Charlotte, NC is seeking a bilingual support desk technician fluent in English and Spanish. This role requires 2-5 years of experience in desktop support and strong technical and communication skills. Responsibilities include providing remote and on-site support while troubleshooting various issues. The position offers health insurance, a cell phone allowance, and opportunities for professional growth and advancement.

Qualifications

• Fluent in English and Spanish.
• 2-5 years of experience in desktop support.
• Must work independently with minimal supervision.

Responsibilities

• Provide remote and on-site technical support.
• Troubleshoot a variety of desktop support issues.

Skills

Customer service skills

Organizational skills

Time management

Communication skills

Research capabilities

Windows System Administration

Active Directory

Application Support

Anti-virus administration

Troubleshooting skills

Mobile device support

Networking concepts

TCP/IP Networking

Managing switches and routers

Wireless networks

Education

Associate's or Bachelor's degree in computer science or IT

Tools

Microsoft Windows Server

Microsoft Exchange

Cisco IOS and/or ASA firewall

Linux

VMware

SQL

Job description

A growing IT support company in Charlotte, NC is seeking a bilingual support desk technician fluent in English and Spanish. This role requires 2-5 years of experience in desktop support and strong technical and communication skills. Responsibilities include providing remote and on-site support while troubleshooting various issues. The position offers health insurance, a cell phone allowance, and opportunities for professional growth and advancement.