Onsite IT Support Technician (Spanish Speaking)

BEL USA, LLC; Medley (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

BEL USA, LLC is seeking an IT Technician to support end users with hardware, software, and device issues, ensuring smooth day-to-day operations. You will troubleshoot problems, set up computers, and manage network connections in a fast-paced team environment.

Onsite role with after-hours availability and Spanish language fluency required. Strong focus on customer service, ticketing, and collaboration with the IT team to resolve issues efficiently.

Qualifications

• 1-2 years of experience in a help desk or IT support role.
• Experience with IT ticketing systems.
• Strong understanding of computer hardware, software, and networking fundamentals.
• Proficiency in the Microsoft 365 admin center for user and group management.
• Experience with Patch Management and software updates.
• Imaging experience for setting up and configuring new workstations.
• Active Directory experience, including user account management and permissions.

Responsibilities

• Provides technical support to customers by researching and answering questions; troubleshooting problems; maintaining hardware performance and documenting tickets.
• Complete tasks via email or ticket system to troubleshoot equipment hardware and software problems.
• Setup computers and install desktop software applications, and test network connections to ensure proper functioning of computer systems.
• Respond to escalated requests from help desk for issues related to computers, phones, printers, faxes, and scanners.
• Handle daily technical support activities on desktop support, data network and server management.
• Interact with staff on desktop problems to ensure customer satisfaction and resolution.
• Ensure tickets are completed in the system queue in a timely manner.
• Assist with and update assigned support service requests.
• Collaborate with IT System and Network Manager to purchase computer items.
• Work on IT projects (independently or with others).
• Occasionally work after hours and/or on weekends.
• Required to be onsite.
• Perform all other duties as assigned by supervisor or manager.

Skills

IT Support

Ticketing Systems

Microsoft 365 Admin

Active Directory

Networking Fundamentals

Customer Service

Problem Solving

Education

High School Diploma

Tools

Imaging software

Patch Management tools

Job description

BEL USA, LLC is seeking an IT Technician to support end users with hardware, software, and device issues, ensuring smooth day-to-day operations. You will troubleshoot problems, set up computers, and manage network connections in a fast-paced team environment.

Onsite role with after-hours availability and Spanish language fluency required. Strong focus on customer service, ticketing, and collaboration with the IT team to resolve issues efficiently.