Bilingual Application/Production Help Desk Analyst

Arete Technologies, Inc.; Durham (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

A consulting firm based in North Carolina seeks two Bilingual Application/Production Support Help Desk Analysts. The role involves supporting the NC FAST application, handling customer inquiries, and working closely with technical teams to troubleshoot issues. Candidates must be bilingual in English and Spanish and have a strong customer service background. This position is designed for those who thrive in a collaborative environment and have experience in help desk support.

Qualifications

• High level of customer experience required.
• Experience with Help Desk or support roles preferred.
• Local candidate preferred for the position.

Responsibilities

• Monitor incoming help desk issues resolved by front line staff.
• Diagnose root causes and resolve customer issues.
• Coordinate with technical teams on complex problems.

Skills

Bilingual (English and Spanish)

Customer service experience

Help Desk support

Job description

A consulting firm based in North Carolina seeks two Bilingual Application/Production Support Help Desk Analysts. The role involves supporting the NC FAST application, handling customer inquiries, and working closely with technical teams to troubleshoot issues. Candidates must be bilingual in English and Spanish and have a strong customer service background. This position is designed for those who thrive in a collaborative environment and have experience in help desk support.