Service Desk & Desktop Support Technician

Management Applications, Inc.; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT services provider is seeking qualified IT professionals for various roles including Service Desk Support Technicians and Managers. The team supports a Technology Service Desk in Charlotte, NC, handling Dell hardware and HP printers. Candidates must be Dell certified and possess excellent communication skills. The role involves remote assistance for users, ensuring ongoing training on new technologies, and managing service desk operations effectively. Competitive compensation is offered.

Qualifications

• Must be Dell certified and certified to work on HP printers.
• Experience in a technology service desk environment preferred.
• Knowledge of remote assistance tools is essential.

Responsibilities

• Provide support for Dell PCs and networked printers.
• Assist users with remote control and incident resolution.
• Manage team interactions and call volume monitoring.

Skills

Proficient in Dell support

Experience with HP printers

Remote assistance skills

Strong communication skills

Troubleshooting operating systems

Job description

A leading IT services provider is seeking qualified IT professionals for various roles including Service Desk Support Technicians and Managers. The team supports a Technology Service Desk in Charlotte, NC, handling Dell hardware and HP printers. Candidates must be Dell certified and possess excellent communication skills. The role involves remote assistance for users, ensuring ongoing training on new technologies, and managing service desk operations effectively. Competitive compensation is offered.