Bilingual IT Help Desk Specialist (EN/ES) - ServiceNow

ECLARO; Tampa (FL); On-site; USD 33,062 - 34,440; Full time

Benefits offered by this job

401k Retirement Savings Plan

Commuter Check Pretax Commuter Benefits

Medical, Dental & Vision Insurance eligibility

Job summary

A biopharmaceutical industry leader in Tampa, FL, is seeking a Bilingual IT Help Desk Customer Service Representative to support employees via phone, ticket, or chat. Candidates must be bilingual in English and Spanish and have at least 2 years of Help Desk experience. Responsibilities include handling calls, managing ticket queues, and documenting activities. Competitive pay is offered, with benefits including a 401k plan and eligibility for medical insurance.

Qualifications

• Minimum of 2 years Help Desk experience.
• Experience with call center telephony and ticket system software.
• Basic understanding of ITIL Methodology (not a requirement).

Responsibilities

• Accept incoming calls, redirect calls/tickets to appropriate support groups.
• Handle incoming chats within department SLA.
• Create tickets and document all activities in the ticket system.

Skills

Bilingual (English / Spanish)

Excellent customer service skills

Strong analytical skills

Help Desk experience

Tools

ServiceNow

Remedy

Salesforce

Job description

A biopharmaceutical industry leader in Tampa, FL, is seeking a Bilingual IT Help Desk Customer Service Representative to support employees via phone, ticket, or chat. Candidates must be bilingual in English and Spanish and have at least 2 years of Help Desk experience. Responsibilities include handling calls, managing ticket queues, and documenting activities. Competitive pay is offered, with benefits including a 401k plan and eligibility for medical insurance.