Bilingual Internet Support Specialist (Remote)

Ideatek Telcom LLC; Missouri; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus potential

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with match

Internet reimbursement

Tuition reimbursement

Community engagement opportunities

Job summary

IdeaTek is seeking a Bilingual Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. You will diagnose issues, provide clear guidance, and ensure a positive experience while working remotely for candidates in KS, AZ, TN, OK or MO.

Responsibilities include troubleshooting, collaborating with teams, following up with customers, and sharing insights to improve processes. The role emphasizes empathy, patience, and consistent service excellence.

Qualifications

• 2+ years of experience in a technical troubleshooting or help desk role.
• Fluent in Spanish and English.
• Available to work M-F 8a-5p during training and then follow the stated regular schedule, with occasional weekend coverage.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve issues.
• Provide high level service to existing IdeaTek customers.
• Collaborate with internal teams to ensure timely resolutions.
• Identify trends and share insights for process improvements.
• Demonstrate empathy, patience, and professionalism in every interaction.

Skills

Technical support experience

Bilingual (Spanish/English)

Customer service

Job description

IdeaTek is seeking a Bilingual Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. You will diagnose issues, provide clear guidance, and ensure a positive experience while working remotely for candidates in KS, AZ, TN, OK or MO.

Responsibilities include troubleshooting, collaborating with teams, following up with customers, and sharing insights to improve processes. The role emphasizes empathy, patience, and consistent service excellence.