Remote Bilingual Internet Support Specialist

Ideatek Telcom LLC; Nashville (TN); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay + bonus potential

Medical, dental, vision, life, and 401

Free internet service or reimbursement

Tuition reimbursement

Job summary

IdeaTek is seeking a Bilingual Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. The role emphasizes empathy, clear explanations, and collaborative problem solving across teams.

Candidates should be fluent in Spanish and English, with at least 2 years in a technical support environment. Remote work is available in multiple states, with varied schedules and weekend coverage as needed.

Qualifications

• 2+ years in a technical troubleshooting role, help desk, or high-volume technical support role.
• Aptitude for technical troubleshooting.
• Fluent in Spanish and English.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently.
• Provide a consistently high level of service to existing IdeaTek customers.
• Collaborate with internal teams to ensure timely resolutions and positive customer outcomes.
• Identify trends or recurring issues and share insights for process improvements.
• Proactively follow up to confirm issues are resolved and expectations are met.
• Demonstrate empathy, patience, and professionalism in every customer interaction.

Skills

Technical troubleshooting

Bilingual: Spanish/English

Help desk experience

Schedule availability

Tools

CRM software

Ticketing systems

Job description

IdeaTek is seeking a Bilingual Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. The role emphasizes empathy, clear explanations, and collaborative problem solving across teams.

Candidates should be fluent in Spanish and English, with at least 2 years in a technical support environment. Remote work is available in multiple states, with varied schedules and weekend coverage as needed.