Bilingual Internet Support Specialist - Remote

Ideatek Telcom LLC; Oklahoma City (OK); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay + bonus potential

Medical, dental, vision, life, and 401

Free coaching/counseling for employees

Free internet service or reimbursement

Tuition reimbursement

Community engagement opportunities

Culture that values results, effort, &

Job summary

IdeaTek is hiring a Bilingual Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. The role emphasizes empathy, patience, and solving issues while collaborating with internal teams for timely resolutions and continuous process improvements.

Candidates should be fluent in Spanish and English, with 2+ years in a technical troubleshooting or help desk environment. Remote work is available for residents in several states, including Oklahoma.

Qualifications

• 2+ years in a technical troubleshooting or help desk role.
• Experience with CRM or ticketing systems preferred.
• Ability to work a shift including training and flexible schedules.
• Fluent in Spanish and English.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently.
• Provide a consistently high level of service to existing IdeaTek customers.
• Collaborate with internal teams to ensure timely resolutions and positive customer outcomes.
• Identify trends or recurring issues and share insights to support process improvements.
• Proactively follow up to confirm issues are resolved and expectations are met.
• Demonstrate empathy, patience, and professionalism in every customer interaction.

Skills

Technical troubleshooting

Bilingual: Spanish/English

Customer service

Team collaboration

Job description

IdeaTek is hiring a Bilingual Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. The role emphasizes empathy, patience, and solving issues while collaborating with internal teams for timely resolutions and continuous process improvements.

Candidates should be fluent in Spanish and English, with 2+ years in a technical troubleshooting or help desk environment. Remote work is available for residents in several states, including Oklahoma.