Bilingual Internet Support Specialist - Remote

Ideatek; Kansas; Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay + bonus potential

Medical, dental, vision, life, and 401

Free coaching/counseling for employees

Free internet service or reimbursement

Tuition reimbursement

Job summary

IdeaTek is seeking a Bilingual Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. You will provide empathetic, patient service and troubleshoot issues to deliver timely resolutions.

The role is remote for candidates in Kansas, Arizona, Tennessee, Oklahoma or Missouri, with training Monday–Friday during 8am–5pm and regular shifts thereafter. Fluent in Spanish and English and strong communication are required.

Qualifications

• 2+ years of experience in a technical troubleshooting role, help desk, or high-volume technical support.
• Fluent in Spanish and English.
• Availability to work M-F 8a-5p during training and then 8a-5p, 9a-6p or 10a-7p as the regular work schedule, with occasional weekend coverage as needed.
• Ability to work effectively in a collaborative, team-oriented environment.
• Experience explaining technical concepts in a clear, customer-friendly way.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently
• Provide a consistently high level of service to existing IdeaTek customers
• Collaborate with internal teams to ensure timely resolutions and positive customer outcomes
• Identify trends or recurring issues and share insights to support process improvements
• Proactively follow up to confirm issues are resolved and expectations are met
• Demonstrate empathy, patience, and professionalism in every customer interaction

Skills

Technical troubleshooting

Team collaboration

Bilingual English/Spanish

Customer service

Tools

CRM systems

Ticketing systems

Job description

IdeaTek is seeking a Bilingual Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. You will provide empathetic, patient service and troubleshoot issues to deliver timely resolutions.

The role is remote for candidates in Kansas, Arizona, Tennessee, Oklahoma or Missouri, with training Monday–Friday during 8am–5pm and regular shifts thereafter. Fluent in Spanish and English and strong communication are required.