Remote Bilingual Internet Support Specialist

IdeaTek; Wichita (KS); Remote; USD 42,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

Healthcare benefits

Internet reimbursement

Tuition assistance

Community engagement

Culture and integrity

Job summary

IdeaTek is seeking a Bilingual Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. You will work remotely from Kansas-based locations and collaborate with internal teams to deliver timely resolutions and exceptional service.

We value empathy, patience, and clear communication in both Spanish and English, with a schedule that starts during training and evolves to a rotating daytime shift. Eligibility excludes visa sponsorship.

Qualifications

• 2+ years of experience in a technical troubleshooting role, help desk, or high-volume technical support role.
• Demonstrated aptitude for technical troubleshooting.
• Availability to work M-F 8a-5p during training and then 8a-5p, 9a-6p or 10a-7p as the regular work schedule, with occasional weekend coverage as needed.
• Ability to work effectively in a collaborative, team-oriented environment.
• Fluent in Spanish and English.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently.
• Provide a consistently high level of service to existing IdeaTek customers.
• Collaborate with internal teams to ensure timely resolutions and positive customer outcomes.
• Identify trends or recurring issues and share insights to support process improvements.
• Proactively follow up to confirm issues are resolved and expectations are met.
• Demonstrate empathy, patience, and professionalism in every customer interaction.

Skills

Technical troubleshooting

Customer service

Team collaboration

Bilingual Spanish/English

Tools

CRM systems

Ticketing systems

Customer support platforms

Job description

IdeaTek is seeking a Bilingual Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. You will work remotely from Kansas-based locations and collaborate with internal teams to deliver timely resolutions and exceptional service.

We value empathy, patience, and clear communication in both Spanish and English, with a schedule that starts during training and evolves to a rotating daytime shift. Eligibility excludes visa sponsorship.